Summary: Garden Edge Company collects only the data needed to process your order and improve your experience. We do not sell your personal data to third parties. We use Google Analytics and Meta Pixel for advertising — you can opt out at any time.
1. Who We Are
This website is operated by Garden Edge Company, a division of Caruso Consulting Co Ltd, registered in Thailand (VAT ID: 0765554000332). Our registered address is 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand. Our Sri Lanka trading address is 123A Sununda Road, Mirissa Beach, 81740, Matara District.
For all privacy enquiries, contact us at theteam@customersupport.care.
2. What Data We Collect
Data You Provide Directly
- Name, delivery address, and contact details when placing an order
- Email address for order confirmation and customer support
- Phone number if provided for delivery coordination
- Payment information — processed securely by our payment provider; we do not store card details
Data Collected Automatically
- IP address and browser type via server logs
- Pages visited, time on site, and referral source via Google Analytics
- Ad interaction data via Meta (Facebook/Instagram) Pixel
- Cookies — see Section 5 below
3. How We Use Your Data
- To process and fulfil your order, including delivery coordination
- To send order confirmation and shipping notifications
- To respond to customer service enquiries
- To improve our website and product offering (analytics)
- To show relevant advertising on Google and Meta platforms (remarketing)
- To comply with legal obligations
4. Third-Party Tools & Data Sharing
| Tool | Purpose | Data Shared |
|---|---|---|
| Google Analytics | Website usage analytics | Anonymised browsing data |
| Google Ads | Advertising & conversion tracking | Purchase events, page visits |
| Meta Pixel (Facebook/Instagram) | Ad targeting & conversion tracking | Page visits, add-to-cart, purchases |
| Delivery partners | Order fulfilment | Name, address, phone number |
| Payment processor | Secure payment processing | Payment details (not stored by us) |
We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.
5. Cookies
We use the following types of cookies on gardenedge.lk:
- Essential cookies — required for the website and checkout to function correctly
- Analytics cookies — Google Analytics, used to understand how visitors use the site
- Marketing cookies — Google Ads and Meta Pixel, used to measure ad performance and enable remarketing
You can manage or disable cookies through your browser settings. Disabling marketing cookies will not affect your ability to browse or purchase — it will only prevent personalised advertising.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention obligations)
- Opt out of marketing emails at any time via the unsubscribe link
- Object to processing for direct marketing purposes
To exercise any of these rights, email theteam@customersupport.care. We will respond within 30 days.
7. Data Retention
Order records are retained for 7 years in accordance with standard business accounting requirements. Customer support correspondence is retained for 3 years. Analytics data is retained per Google and Meta's standard retention periods.
8. Data Security
We use SSL/TLS encryption on all pages of gardenedge.lk. Payment processing is handled by a PCI-DSS compliant payment provider. We do not store card numbers or CVV codes.
9. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. The current version will always be published at gardenedge.lk/privacy-policy.html with the date of last update shown above.
11. Contact
For any privacy-related queries: theteam@customersupport.care
Garden Edge Company — a division of Caruso Consulting Co Ltd
47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand