Summary: Delivery to all of Sri Lanka in 5–7 business days. Returns accepted within 14 days on unused items. Contact us and we will make it right.
Delivery Coverage
Garden Edge Company delivers free to every address across Sri Lanka — no minimum order value, no delivery surcharges, no exceptions. We deliver to all major cities and regional areas including:
Colombo, Dehiwala–Mount Lavinia, Moratuwa, Jaffna, Negombo, Sri Jayawardenepura Kotte, Kandy, Trincomalee, Kalmunai, Galle, Batticaloa, Anuradhapura, Ratnapura, and all surrounding towns and villages island-wide.
Delivery Timeframe
| Order Type | Timeframe | Cost |
|---|---|---|
| All orders — all Sri Lanka | 5–7 business days | Free |
| Express (contact us) | Subject to availability | Contact for quote |
Delivery times run from the date of order confirmation (payment received). Business days exclude weekends and Sri Lankan public holidays. During peak periods (December, April/New Year) please allow 1–2 additional days.
Delivery Process
- You will receive an order confirmation email when your payment is received
- A dispatch notification with tracking information is sent when your order ships
- Delivery is to your nominated address — a signature may be required for larger orders
- If delivery is attempted and you are unavailable, our courier will contact you to rearrange
For order or delivery queries: theteam@customersupport.care | +66 098 391 3877
Returns Policy
14-day returns window — we accept returns on unused, unopened items within 14 days of delivery. Contact us before returning any item.
Eligibility for Return
- Item must be returned within 14 days of the delivery date
- Item must be unused, uninstalled, and in original packaging
- Item must not have been cut to a custom length
- Proof of purchase (order confirmation email) is required
Items Not Eligible for Return
- Items that have been installed, driven into the ground, or used
- Items that have been cut or modified
- Items returned more than 14 days after delivery
- Items damaged by improper installation or storage
How to Return
- Email theteam@customersupport.care with your order number and reason for return
- We will confirm your return is eligible and provide return instructions within 1 business day
- Package the item securely and ship to the address we provide
- Return shipping costs are the customer's responsibility unless the item is faulty or incorrect
Refunds
Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds are issued to the original payment method. We will notify you by email when the refund has been processed.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please email theteam@customersupport.care within 48 hours of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you — this is our guarantee.
Contact for Shipping & Returns
Email: theteam@customersupport.care
Phone: +66 098 391 3877
Response time: Within 1 business day